This page is for
- App
- Ideal Body Measurements
- Developer on Google Play
- IBOMEA
- Data controller
- IBOMEA s.r.o., Prague, Czech Republic (Privacy Policy, section 2)
- Account
- Your IBOMEA account: the same sign-in in the app and on ibomea.com
Step 1: cancel your subscription first
If you pay for Ideal Body Measurements Premium, cancel the subscription in the App Store or Google Play before you delete your account. Deleting the account does not cancel it, and the store keeps renewing it until you cancel.
Section 22 of the Terms of Service says so for any store subscription.
Step 2: ask us to delete your account
Without signing in: email us
Email support@ibomea.com and tell us the email address of the account you want deleted. You don’t need to sign in or have the app installed. We may ask you to confirm that the account is yours before we delete it.
If the button doesn’t open your email app, write to support@ibomea.com with the subject “Account deletion request”.
On ibomea.com: do it yourself
- Go to ibomea.com, select Log in / Register and sign in.
- Open Profile → Profile security.
- In the Delete account section, follow the steps and select Schedule permanent account deletion.
If you are not signed in, you will be asked to sign in first.
In the Ideal Body Measurements app
- Open the Profile tab, then Security.
- In the Account deletion section, follow the steps and tap Schedule account deletion.
The app then signs you out. You can stop the deletion at ibomea.com until the waiting period ends.
What happens next: a 14-day waiting period
Scheduling the deletion starts a 14-day waiting period. Until it ends you can cancel the deletion: sign in and open Profile → Profile security, or email us. Scheduling it again starts the 14 days again. When the waiting period ends, we permanently delete your account from our active systems, usually within a short processing window, unless the law requires us to keep some data longer. After that, the deletion cannot be undone.
One exception: if your account was ever drawn to win a giveaway prize, whether or not the prize was paid out, the deletion cannot run automatically. Your account is then not deleted when the 14 days end. It stays, with its data, until our team handles the deletion by hand. If this applies to you, email support@ibomea.com.
What is deleted
- Your IBOMEA account and profile.
- Your sign-in: your email address and password, and the link to Apple or Google sign-in if you used one.
- The Ideal Body Measurements data stored with your account: body measurements, calculation inputs and results, goals and progress history.
- Any pending password-reset or account-merge codes.
What may be kept
- Copies in backups, for a limited rotation period after the data is removed from our active systems.
- Records we are required to keep by law, such as subscription records needed for tax or accounting.
- Emails you sent to our support team, for as long as needed to resolve your request and keep records.
- Security logs, typically for months, or longer if an investigation needs them.
- Purchase records that Apple and Google keep under their own privacy policies.
Sections 15 and 16 of the Privacy Policy are the full statement. This page follows its published version 1, last updated on 10 June 2026.
Read the Privacy Policy